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Privacy policy

This Privacy Policy describes how we at GreenThread collect, use, disclose, and protect your information as the world’s GPU utilization solution. We handle personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), although we refer to global frameworks, including GDPR, for best practice, as you’d want.

Scope

This Policy applies to all personal information processed by the GreenThread engine, including any data supplied by customers, end users, or authorised representatives. We collect data that’s reasonably necessary for our business activities. After all, no two AI teams are the same. This may include:

  • Identification and contact details

  • Account credentials and authentication data

  • Organisation, workspace, and team information

  • Platform usage data, logs, telemetry, and diagnostic information

  • API request metadata and integration‑related data

  • AI/ML interaction data, where applicable

  • Information voluntarily provided through support, onboarding, or correspondence

Where practicable, we collect information directly from individuals. We may also collect information from third‑party systems or integrations that you authorise.

Purpose of Collection and Use

It’s not for fun. We collect, hold, and use personal information for the following purposes as part of our war on idle GPUs:

  • To verify identity, administer accounts, and manage access

  • To provide, operate, and maintain our platform and services

  • To ensure system performance, reliability, and security

  • To conduct monitoring, diagnostics, and incident response

  • To develop, test, and improve product features

  • To provide customer support, training, and service comms

  • To comply with legal, regulatory, or contractual obligations

We don’t use customer data to train public or shared AI models. 

Disclosure of Personal Information

We do not sell your personal information to third parties. We may share information in the following circumstances:

  • Cloud hosting, infrastructure, and data‑storage providers

  • Security, monitoring, and incident‑response service providers

  • Integration partners explicitly enabled by the customer;

  • Professional advisers (legal, accounting, compliance)

  • government agencies or regulators, where legally mandated

All third‑party service providers are subject to the confidentiality and privacy obligations we expect for our own data. We don’t sell or rent personal information. That’s not the mission.

Borders & Security

Where data crosses borders to meet our service pledges or compliance obligations, we take reasonable steps to ensure the overseas recipient provides privacy protections substantially similar to those required under the APPs.

We implement administrative, technical, and organisational measures designed to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These include:

  • Encryption in transit and at rest

  • Role‑based access controls

  • Continuous monitoring and logging

  • Regular security assessments and reviews

  • >>>Certifications to be added<<<

Data Retention, Access and Corrections

We only retain data as long as it’s required to fulfil the reasons it was collected, or to meet legal or regulatory requirements, before we take reasonable steps to destroy or de‑identify it.

Individuals may request access to, or correction of, their personal information held by us in line with the APP. ID will be required.

Subject to applicable law, individuals may request:

  • Access to personal information

  • Correction of inaccurate or incomplete information

  • Deletion of personal information, where appropriate

  • Restriction of certain processing activities

  • Export of personal information

Contact Details

For privacy enquiries, requests, or complaints, please contact:
Privacy Officer

Luke Iggleden, COO, GreenThread.

luke@greenthread.ai www.greenthread.ai

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